Refund & Cancellation Policy

This Refund & Cancellation Policy explains how Digital Nest handles cancellations, changes, and refund requests for our Shopify development and marketing services. It applies to all Clients who engage Digital Nest, and is incorporated into our Terms of Service.

1. Consultations

Initial consultations offered by Digital Nest are free of charge and involve no payment or refund obligations.

2. Deposits & Project-Based Services

For project-based services (such as Shopify store design, payment gateway setup, or product hunting), an upfront deposit is generally required before work begins, as outlined in your written quotation. Because work, research, and third-party time begin immediately after the deposit is received:

• Deposits are non-refundable once work has started, except where required by law.
• If a Client cancels a project before any work has begun, the deposit will be refunded in full, less any non-recoverable third-party costs already incurred (such as app or domain purchases made on the Client's behalf).
• If a Client cancels after work has partially begun, Digital Nest will invoice for the value of work completed to date, and refund any remaining unearned balance.

3. Ongoing Services (Ads Management & Store Management)

For ongoing monthly services such as Google Ads management, Meta Ads management, or store management:

• Fees already paid for the current billing period are non-refundable, since campaign setup, optimization, and management work occurs throughout the period.
• Clients may cancel future billing periods at any time by providing written notice before the next billing date; no further charges will apply after cancellation is confirmed.
• Third-party ad spend paid directly to Google or Meta is separate from our service fees and is subject to those platforms' own policies; Digital Nest does not control or refund ad platform charges.

4. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

• Change of mind after a project has been completed and delivered
• Dissatisfaction with business results (such as sales or ad performance) where services were delivered as agreed, since results depend on many factors outside our control
• Suspension or rejection of a Client's account by a third-party platform (Shopify, Google, Meta, or a payment processor) due to the Client's business type, documentation, or policy violations unrelated to our work
• Delays caused by the Client's failure to provide required information, approvals, or access in a timely manner

5. Requesting a Refund

To request a refund, contact us at Support@digitalnestllc.com with your name, the service purchased, and the reason for your request. We will review each request individually and respond within 5–7 business days. Approved refunds are issued to the original payment method within a reasonable timeframe, subject to processing times of the relevant payment provider.

6. Cancellation Notice

Unless a different notice period is stated in your Order, Clients may cancel an ongoing engagement by providing 14 days' written notice by email. This allows time to wrap up in-progress work and hand over any relevant account access.

7. Changes to This Policy

Digital Nest may update this Refund & Cancellation Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be communicated to Clients with active engagements.

8. Contact

For any refund or cancellation questions, contact:

Digital Nest
Email: Support@digitalnestllc.com
Phone: +1 (307) 445-3672
Address: 1001 S Main St, STE 500, Kalispell, MT 59901-1498